Payment Terms

Payment Terms

Thank you for shopping with VEILV.

These Payment Terms explain the payment methods, billing process, and payment-related conditions that apply when you place an order through our online store.

By completing a purchase on VEILV, you agree to the payment terms described below.

Accepted Payment Methods

VEILV accepts the payment methods displayed during checkout.

Depending on availability, accepted payment methods may include:

Visa
Mastercard
American Express
Discover
Shop Pay
PayPal
Google Pay
Other payment methods displayed during checkout

The payment methods shown during checkout are the payment options currently available for your order.

Availability may vary depending on your location, device, browser, and payment provider.

We do not require customers to use a payment method that is not displayed during checkout.

Payment Processing

All orders must be successfully authorized and paid before they can be processed for fulfillment.

When you place an order, your payment will be processed according to the authorization and payment process shown during checkout.

If your payment is declined, cannot be authorized, or cannot be completed, your order may not be processed.

If you experience a payment issue, you may:

Review your billing and payment information;
Contact your bank or payment provider;
Try another payment method available during checkout.

Payment Security

Payments made through VEILV are processed through secure payment services provided by Shopify and supported payment providers.

Our checkout uses encrypted connections to protect payment and personal information during the transaction process.

VEILV does not store complete credit or debit card details on our own servers.

Payment information is handled by authorized payment providers according to their applicable security and privacy standards.

Pricing

The price of each product is displayed on the relevant product page.

Before completing your order, you will be able to review the applicable:

Product price;
Shipping charges, if any;
Taxes, if applicable;
Discounts, if applicable;
Final order total.

We aim to ensure that customers can review the total cost of an order before submitting payment.

Currency

Prices and the transaction currency are displayed during the shopping and checkout process.

Customers should review the currency shown at checkout before completing payment.

If your bank or payment provider performs a currency conversion, it may apply its own exchange rate or additional fees.

Any such fees are determined by your financial institution or payment provider and are not charged by VEILV.

Taxes

Applicable taxes, where required, will be calculated or displayed during checkout before the order is completed.

The amount charged at checkout will reflect the applicable purchase price, shipping costs, taxes, discounts, and other disclosed charges.

Order Confirmation

After an order has been successfully submitted, VEILV will send an order confirmation to the email address provided during checkout.

The confirmation may include:

Order number;
Purchased products;
Order total;
Shipping information;
Other relevant order details.

Please make sure that the email address entered during checkout is correct.

If you do not receive an order confirmation, please check your spam or junk folder or contact our Customer Support team.

Order Verification

To help prevent unauthorized or fraudulent transactions, some orders may be reviewed before fulfillment.

In limited circumstances, we may contact the customer to confirm information related to an order.

Orders that cannot be successfully verified may be delayed or cancelled.

If an order is cancelled after payment has been collected, any applicable refund will be returned according to our refund procedures and the original payment method.

Refunds

Approved refunds are issued according to our Return & Refund Policy.

Refunds will generally be issued to the original payment method used for the purchase.

After VEILV submits a refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

VEILV does not control the processing times of third-party financial institutions.

Payment Questions

If you have questions regarding:

Payments;
Charges;
Order confirmations;
Payment authorization;
Refunds;
Checkout issues;

please contact our Customer Support team.

Business Information

VEILV

Email:
info@veilv.com

Phone:
+1 314-721-5846

Address:
6345 Alexander Dr
Saint Louis, MO 63105
United States