Shipping policy

At VEILV, we are committed to providing reliable and efficient shipping services for our customers.

This Shipping Policy explains our order processing times, delivery estimates, tracking information, shipping costs, and other important delivery details.

Order Processing Time

All orders are processed Monday through Friday, excluding weekends and public holidays.

Orders are typically processed within 1–3 business days after payment confirmation.

Order processing includes:

  • Payment verification;
  • Order preparation;
  • Product inspection;
  • Packaging before shipment.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that order processing time is separate from shipping transit time.

Shipping Time

Estimated delivery times begin after your order has been processed and shipped.

For most orders, the estimated shipping timeframe is:

Transit Time:
6–9 Business Days

The estimated total delivery time, including processing and shipping, is:

7–12 Business Days

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Shipping destination;
  • Carrier operations;
  • Weather conditions;
  • Public holidays;
  • Customs processing;
  • Other circumstances beyond our reasonable control.

Shipping Cost

Shipping fees are calculated automatically at checkout based on:

  • Delivery address;
  • Package details;
  • Selected shipping method.

The final shipping cost will be displayed before completing your purchase.

From time to time, VEILV may offer free shipping promotions or special shipping offers.

Any available shipping promotions will be displayed during checkout or on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available after shipment confirmation.

Some carriers may require additional time to update tracking information.

You can use the tracking information provided in your shipping confirmation email to monitor your package delivery status.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review your:

  • Full name;
  • Shipping address;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP code;
  • Contact information.

VEILV is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error with your shipping address, please contact us as soon as possible before your order enters processing.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, brokerage fees, or other local charges may apply depending on the destination country's regulations.

Any customs fees or import charges are the responsibility of the customer unless otherwise stated.

These charges are determined by local customs authorities and are outside of VEILV’s control.

VEILV is not responsible for delays caused by customs inspections or clearance procedures.

Delayed or Lost Packages

While VEILV works with reliable shipping carriers, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions;
  • Carrier transportation delays;
  • Customs inspections;
  • Public holidays;
  • High shipping volumes;
  • Transportation disruptions.

If your order has not arrived within the expected delivery timeframe, please contact our Customer Support team.

Please provide:

  • Order number;
  • Tracking number;
  • Description of the issue;
  • Photos of the package or item if applicable.

Our team will review your request and assist with checking the shipment status.

Please note that packages confirmed as delivered according to carrier tracking information will be considered successfully delivered.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Order number;
  • Description of the issue;
  • Photos of the damaged package;
  • Photos of the damaged item.

Our team will review your request and provide an appropriate solution.

Contact Us

If you have any questions regarding your order or shipping information, please contact us:

VEILV

Email:
info@veilv.com

Phone:
+1 314-721-5846

Address:
6345 Alexander Dr
Saint Louis, MO 63105
United States

Our Customer Support team aims to respond to all inquiries within 24–48 business hours.

Thank you for choosing VEILV. We appreciate your trust and are committed to providing a smooth, reliable, and enjoyable shopping experience.