Shipping policy

At VEILV, we're committed to delivering your order as quickly and efficiently as possible. Please review the information below to understand how we process and ship your order.

Order Processing

All orders are processed Monday through Friday, excluding weekends and public holidays.

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. During periods of high order volume, promotional events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor your package throughout its journey.

Shipping Time

Estimated delivery times begin once your order has been dispatched and may vary depending on your location and the shipping carrier.

Estimated Delivery Times

  • United States: 5–10 Business Days

  • Canada: 7–12 Business Days

  • United Kingdom: 5–10 Business Days

  • Australia & New Zealand: 7–12 Business Days

  • Europe: 6–12 Business Days

  • Other International Destinations: 7–15 Business Days

Please note that these delivery estimates are provided as a guide and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your shipping destination and the shipping method selected.

From time to time, VEILV may offer free shipping promotions. Any applicable free shipping offers will be displayed on our website during checkout.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available after your order has been dispatched.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

VEILV is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided at checkout.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other local fees imposed by the destination country.

These charges, when applicable, are the responsibility of the customer and are determined by local customs authorities.

Delayed Deliveries

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:

  • Severe weather conditions

  • Customs inspections

  • Carrier transportation delays

  • Public holidays

  • High shipping volumes or unforeseen circumstances

We appreciate your patience and understanding should these situations arise.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

To assist with our investigation, please provide:

  • Your order number

  • A description of the issue

  • Photos of the package or product (if applicable)

Our support team will work with the shipping carrier to help resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact our Customer Support team.

Store Name: VEILV

Website: https://veilv.com

Email: info@veilv.com

Phone: +1 214-639-7152

We're always happy to assist you and appreciate your trust in VEILV.